INDIANAPOLIS, IN -- (Marketwire) -- 05/24/12 -- AOTMP, the leading authority on driving efficiency and performance into fixed and mobile telecom environments, released the results of research conducted surrounding service level agreements (SLAs) within enterprise telecom carrier contracts.
While well-rounded telecom carrier contracts include SLA provisions addressing technical integrity, account management/customer care performance and billing/financial performance, AOTMP research reveals these items are not properly addressed in the majority of enterprise contracts and that an alarming 11% of enterprises reported not having any SLAs in their telecom carrier contracts.
According to AOTMP's research, only half of enterprise telecom carrier contracts contain SLAs addressing customer care, with 50% containing SLAs addressing customer service response times and 49% containing SLAs addressing customer service issue resolution timeframes.
Although billing accuracy was noted as a top frustration for enterprises, only 31% of the enterprises surveyed had SLAs addressing billing accuracy in their telecom carrier contracts.
When asked the two most common relationship management activities performed, enterprise responses were very aligned with 82% citing rate reviews and 80% citing billing dispute resolution reviews.
"After reviewing the research it has become clear that enterprise opportunity exists to improve SLAs in telecom carrier contracts," says Timothy C. Colwell, senior vice president of global information management at AOTMP. "It would be to both parties' advantage to include comprehensive SLAs containing clear performance measurement criteria, defined remedy for out-of-scope performance and remuneration for out-of-scope performance. Enterprises would also benefit by adding more carrier incentives (additional service awards, service winbacks and increased service volume) for outstanding performance to serve as incentives for desired performance in all areas."
AOTMP, an information services company, is a leading authority on driving efficiency and performance into enterprise fixed and mobile telecom environments. Working hand-in-hand with both enterprises and industry suppliers, AOTMP leverages information to drive results. Organizations seeking to reach peak performance turn to AOTMP's industry thought leaders, global knowledge, proprietary performance index, certification programs, and unparalleled benchmarking data for a complete environment management approach. For more information, visit www.aotmp.com.
|10:30 PM||Deep Tours and Travels Chooses Assist America for Global Emergency Assistance Services|
|10:00 PM||HOT TOPIC SHAREHOLDER ALERT BY FORMER LOUISIANA ATTORNEY GENERAL: Kahn Swick & Foti, LLC Reminds Investors With Large Holdings of Lead Plaintiff Deadline in Class Action Lawsuit Against Hot Topic, Inc|
|09:52 PM||First American International Corp. Announces First Quarter 2013 Results|
|09:49 PM||Teekay LNG Partners L.P. Announces Entering Into an Equity Distribution Agreement With an Aggregate Offering Price of Up to $100 Million|
|09:44 PM||Constellium Announces Pricing of Initial Public Offering|
|09:10 PM||Petrobank Announces Annual General Meeting Voting Results|
|08:47 PM||Sangoma Reports Results for Third Quarter of Fiscal 2013|
|08:42 PM||Constellium Announces Pricing of Initial Public Offering|
|08:38 PM||Creative Candles Featured in May 27, 2013 Issue of People Magazine: Party Must-Haves Section for Memorial Day Weekend by Monica Pedersen|
|07:39 PM||Trunk Club Partners With ETON to Launch Its Second Successful Designer Series With the Distinguished Menswear Line|
|07:38 PM||Music Works NYC Is New Home for Synematik, the Producer Behind New Sony Artist Kat Dahlia's Latest Release, "Fireman"|
|07:22 PM||Australian Private Equity Posts Steady Gains in 2012|
|07:03 PM||Santonia Energy Announces Board of Director Election Results|
|07:02 PM||Calibre Mining Corp. Announces Results of Annual General and Special Meeting|
|07:00 PM||Kariana Resources Inc. Appoints New CEO and Director|
|06:55 PM||Sanitation Districts of Los Angeles County Cease Negotiations for Eagle Mountain Landfill Project and Look to Expand Evaluation of Long Term Waste Management Strategies|
|06:37 PM||Long Run Exploration Ltd. Announces the Annual Board of Director Election Results|
|06:30 PM||NuVista Energy Ltd. Provides Operational Update|
|06:30 PM||Silvercorp Declares Quarterly Cash Dividend of CAD$0.025|
|06:23 PM||Bacanora Finalizes Lithium Farm-in Deal With Rare Earth Minerals Plc on El Sauz and Fleur Lithium Concessions and Commences Diamond Drilling|
|06:11 PM||Finning Announces Issuance of GBP 70 Million of Notes in the Private Placement Market|
|06:05 PM||Platino Energy Corp. Announces Completion of $660,000 Private Placement and Update to Corporate Presentation|
|06:04 PM||Watch Video Today to Help End Pet Cancer|
|06:00 PM||Canadian Orebodies Announces Adoption of Advance Notice By-Law|
|05:59 PM||Chieftain Metals Corp. and Chieftain Metals Inc. Complete Plan of Arrangement|
|05:52 PM||Jake's Lemonade Donates Over 35,000 Bottles of Lemonade to California Military Bases|
|05:50 PM||East Bay Jewish Federation Opens Oklahoma Tornado Relief Fund|
|05:36 PM||Energy Income Fund Appoints Vestcap Investment Management as Investment Manager|
|05:25 PM||New Michigan-Based Medical Product Manufacturing Effort Provides Solutions for Innovators|
|05:20 PM||PetroBakken Energy Ltd. Changes Name to Lightstream Resources Ltd. and Announces Voting Results from Shareholder Meeting|
|More Press Releases From Marketwired News Releases|